Software

A hacker used ClickUp's API to steal all company data, and ClickUp refuses to provide audit logs without a court order, despite audit logs being an enterprise feature the company pays for.

The user cannot export data from deprecated Info Box features in Monday.com, potentially losing thousands of text entries with no API or export option available.

Software trials are being locked out immediately without proper evaluation, and customer support relies on generic copy-paste responses instead of solving problems.

A critical support case has been stuck in 'escalated' status for six months with no updates or resolution from the vendor.

The customer service platform they use lacks adequate customer support when issues arise.

The business was not alerted when Zendesk servers crashed, causing them to waste 24-48 hours troubleshooting before realizing the problem was on Zendesk's side.

Zoho Creator's mobile app fails to reliably handle external API calls, making it unsuitable for mobile apps dependent on integrations.

The business experiences frequent server downtime totaling nearly 30 hours over the past 5 months, disrupting operations.

The user has spent 4 years using ClickUp but ultimately built their own solution in just 2 days, indicating significant dissatisfaction with the existing software's limitations.

The system crashes constantly and nobody can fix it, causing operational disruptions.

A customer service platform lacks adequate customer support when users encounter issues.

Mailchimp has persistent 2FA problems where SMS authentication stops working without any fallback method, and support agents dismiss the issue.

The business is experiencing unresponsive support from a software vendor, leaving critical issues unresolved.

Help Scout changed their WYSIWYG editor to a block-based system that doesn't work properly, preventing users from modifying existing knowledge base articles.

The audio functionality in Microsoft Teams on Pixel devices is unreliable and inconsistent, randomly switching between output methods or failing due to erroneous permission requests.