Zendesk's platform is overly complex with time-consuming basic setup and slow, hard-to-reach support.

ADP payroll software requires customers to do most of the work themselves and provides inadequate support unless trying to upsell additional services.

The software has slow performance and synchronization issues between PC and mobile devices, causing workflow interruptions.

The chat widget on our website is unreliable (doesn't appear for many customers) and overly expensive for the poor performance.

QuickBooks ConnectGuard Pro

The user finds the current platform overly complex and difficult to learn, creating a barrier to effective use.