The user's current software has inadequate reporting capabilities and poor customer support.

The user is frustrated with their current software due to dishonesty in business practices, difficulty migrating data out, and a complicated interface.

The business struggles with managing software upgrades, downgrades, compatibility issues, and invoicing problems that disrupt operations.

The customer service platform they use lacks adequate customer support when issues arise.

The software lacks phone support for enterprise-level critical capabilities, making it unsuitable for businesses with urgent or complex needs.

A critical support case has been stuck in 'escalated' status for six months with no updates or resolution from the vendor.