A business owner has been unable to port their business phone numbers to a new provider for three months due to delays and complications.

A critical support case has been stuck in 'escalated' status for six months with no updates or resolution from the vendor.

The business struggles with managing software upgrades, downgrades, compatibility issues, and invoicing problems that disrupt operations.

The business is locked into very expensive and inflexible contracts that are difficult to change or exit.

The user experiences ongoing billing and transparency issues with their property management company, lacking proper invoices and accountability for how their funds are spent.

The software lacks phone support for enterprise-level critical capabilities, making it unsuitable for businesses with urgent or complex needs.