Xero is marketed as being ready for Making Tax Digital (MTD) compliance but appears not to actually meet those requirements, creating potential compliance risks.

Xero's Making Tax Digital (MTD) features are too complex for landlords to use effectively.

Xero's accounting software lacks granular permission controls that would restrict users to only specific client accounts rather than granting access to all accounts.

Xero accounting software lacks the ability to hide bank balances from employees in reports and other basic functions, creating privacy and security concerns.

ServiceM8 software fails to adapt to unique business processes, lacks consistency in functionality, and provides inadequate customer support.

The user struggles with tracking maintenance and repair expenses for tax purposes, currently using manual DIY methods.