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Home/Health, Wellness, and Beauty/Problem

Health, Wellness, and BeautyMobile Experience3MediumCustomer / End User

User forced to download a mobile app to cancel an appointment, as the website does not allow this action.

The platform restricts cancellation functionality to the mobile app, creating unnecessary friction for users who prefer or only have access to a web browser.

Severity

3Medium

Willingness to Pay

none

Added

Jul 14, 2026

Existing Solutions Mentioned

Fresha

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Details

Added: 7/14/2026
Severity: 3Medium
Willingness to Pay: None