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The current flat-rate system creates financial disincentives for warranty work, forcing technicians to prioritize customer-pay jobs and endure inefficient email-based casefile submissions for warranty authorization.
A streamlined warranty claim management platform that automates casefile submissions, tracks authorization status in real-time, and ensures fair compensation calculations for technicians. It eliminates the email back-and-forth by integrating directly with manufacturer systems and providing transparent pay reconciliation between warranty and customer-pay work.
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