Salesforce enables spam emails and has unspecified issues that frustrate the user.

Copying and pasting content into Constant Contact campaigns requires extensive manual reformatting because text formatting (color, font size, spacing, font) gets corrupted during the paste process.

Mailchimp's interface is clunky and outdated, and there's misleading information about Canva integration that caused wasted effort redesigning a newsletter.

Mailchimp has persistent 2FA problems where SMS authentication stops working without any fallback method, and support agents dismiss the issue.

The business has inefficient customer care processes and difficulty accessing data reports.

ActiveCampaign makes it difficult to share campaign links on social media and lacks an undo/back button, forcing users to manually save frequently to avoid losing work.