The user needs to purchase a single software license but cannot due to current licensing restrictions.

The software forces administrators to be logged out unless the business purchases additional user seats/licenses.

The starter plan pricing model for software feels like a trap that disadvantages small businesses.

PropMatch - Software Selection Simplified

The user finds Zendesk's base plans acceptable but is frustrated by the high cost of necessary add-ons and the inability to get all needed features in a single affordable package, even with marketplac

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