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Home/Payroll Services/Problem

Payroll ServicesSoftware Reliability & Performance3MediumEmployee

The payroll app sends excessive verification texts even when passkeys are enabled, and the upcoming paycheck feature consistently fails to work.

Gusto’s authentication system ignores passkeys, forcing SMS verification, and a core feature (upcoming paycheck) is broken, eroding trust.

Severity

3Medium

Willingness to Pay

none

Added

Jul 14, 2026

Existing Solutions Mentioned

Gusto

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Details

Added: 7/14/2026
Severity: 3Medium
Willingness to Pay: None