Software trials are being locked out immediately without proper evaluation, and customer support relies on generic copy-paste responses instead of solving problems.

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The business has inefficient customer care processes and difficulty accessing data reports.

Spending over an hour on hold each time trying to reach customer support for essential business services.

The system crashes constantly and nobody can fix it, causing operational disruptions.

Sales and engineering teams are not synchronized, causing significant delays in quote generation as sales must wait for engineers to verify technical feasibility and sign off on proposals.