A small B2B SaaS startup in travel is struggling to maintain human, thoughtful customer support as ticket volume grows from 10-20 to 80-100 daily, causing slower response times and missed conversation

A small B2B SaaS startup in travel is struggling to maintain human, thoughtful customer support as ticket volume grows from 10-20 to 80-100 daily, causing slower response times and missed conversations.

Solo founder manually handling all customer support emails without tools to analyze patterns, identify systemic issues, or understand silent customer attrition.