Market Analytics

Where unsolved operational pain actually concentrates, across 25,121 problems reported by workers in 88 industries. Everything here is aggregated from the same corpus the API serves — and is itself available as JSON at /api/v1/analytics.

Problems
25,121
7,501 rated 4+ severity
Opportunities
11,420
1,372 fully analysed
Name a failing tool
11,059
44.0% of all problems
Would pay outright
912
20,930 more implied it

How far back the corpus reaches

Reports per quarter, plotted on the date the problem was reported — the source post’s own timestamp, not when we classified it. Useful for judging whether a date filter will return anything; the corpus thins out fast before about 2022.

2019peak 315 in 20252025

This is not a market trend, and 2026 is excluded. Crawling began in the second quarter of 2026 and back-filled whatever was still reachable, so that single quarter holds 22,260 reports against fewer than 400 in any quarter before it. Plotting it would say “business problems exploded in 2026” when it means “we switched the crawler on”. The same recency bias shades the earlier years more gently: older posts are simply harder to find. Read this as coverage, never as demand. For comparisons that do hold, use the share-shift figures below, which divide the collection bias out.

Industries by volume

Problems reported, with average severity.

  1. General Business Services3.0 sev3,249 problems
  2. Education3.2 sev2,025 problems
  3. Accounting & Bookkeeping3.2 sev1,910 problems
  4. Automotive Repair3.2 sev1,761 problems
  5. Home Services3.1 sev1,634 problems
  6. Health, Wellness, and Beauty3.3 sev1,313 problems
  7. Field Service3.0 sev1,034 problems
  8. Software and Technology3.0 sev1,027 problems
  9. Plumbing3.0 sev979 problems
  10. Healthcare3.6 sev977 problems
  11. Trucking & Logistics3.5 sev930 problems
  12. Real Estate3.1 sev871 problems
  13. Property Management3.2 sev806 problems
  14. Lawn Care2.8 sev801 problems
  15. Construction3.1 sev739 problems

Categories by volume

What kind of problem, regardless of industry.

  1. Diagnostics & Troubleshooting3.4 sev947 problems
  2. Repair and Maintenance Decisions3.1 sev932 problems
  3. Compliance Management3.4 sev916 problems
  4. Equipment Management2.9 sev872 problems
  5. Workflow Management3.1 sev869 problems
  6. Client Communication & Experience3.0 sev820 problems
  7. Financial Management3.2 sev804 problems
  8. Accounting & Financial Management3.1 sev658 problems
  9. Client Management3.1 sev553 problems
  10. Client Acquisition3.3 sev484 problems
  11. Marketing & Advertising3.0 sev453 problems
  12. Installation & Assembly2.8 sev448 problems
  13. Field Service Management3.0 sev405 problems
  14. Sourcing & Procurement3.1 sev401 problems
  15. Tooling & Equipment2.7 sev386 problems

Where people say they would pay

Ranked by the share of problems where someone stated outright that they would pay for a fix — the strongest demand signal in the corpus, and a rare one at 3.6% overall. Industries with fewer than 50 reported problems are excluded, since a single comment would otherwise top the table.

Where industry meets problem type

The densest intersections in the corpus. A dark cell means many independent people in that industry described that kind of problem — which is exactly where a narrow, vertical product has room. Click any cell to see the underlying problems.

Number of reported problems at each industry and category intersection.
IndustryRepair and Maintenance DecisionsDiagnostics & TroubleshootingCompliance ManagementWorkflow ManagementFinancial ManagementClient Communication & ExperienceEquipment ManagementAccounting & Financial ManagementClient ManagementClient Acquisition
General Business Services1111431732501545914613773
Automotive Repair32247112422914143·125
Accounting & Bookkeeping·210612718849·3383335
Home Services118322167487213477368
Field Service998143332026882126
Health, Wellness, and Beauty·51266222594155121
Plumbing19499174·718··7
Real Estate··561724125·56441
Trucking & Logistics71710735501581511
Software and Technology·110501911·261824
Education··3741629104815
Healthcare·4232531161·1

Gaining and losing ground

Change in each category’s share of all reports, last 12 months against the 12 before. Share rather than raw count on purpose: total volume grew enormously as collection ramped up, so a count comparison would show everything “growing” several thousand percent and mean nothing. This is a modest signal on a small prior base — read it as a hint, not a finding.

Incumbents people complain about

Full Tool Gap Index →

What people say they are using when they describe something failing them. Product-name variants are folded together, so QuickBooks Online and QBO count once.

Tool Gap Index

Per-tool pages showing exactly what people wish each incumbent did, and the manual workarounds they have resorted to instead.

Get the raw data

Every number here is derived from an export you can download. CSV or JSONL, filtered however you like.

Figures refresh hourly. Severity, opportunity score and build complexity are language-model judgements over text, useful for ranking but not measurements — see the field dictionary for what each one actually means and how the corpus is biased.

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