Market Analytics

Where unsolved operational pain actually concentrates, across 26,940 problems reported by workers in 91 industries. Everything here is aggregated from the same corpus the API serves — and is itself available as JSON at /api/v1/analytics.

Problems
26,940
8,258 rated 4+ severity
Opportunities
12,135
1,471 fully analysed
Name a failing tool
11,851
44.0% of all problems
Would pay outright
957
22,500 more implied it

How far back the corpus reaches

Reports per quarter, plotted on the date the problem was reported — the source post’s own timestamp, not when we classified it. Useful for judging whether a date filter will return anything; the corpus thins out fast before about 2022.

2019peak 315 in 20252025

This is not a market trend, and 2026 is excluded. Crawling began in the second quarter of 2026 and back-filled whatever was still reachable, so that single quarter holds 24,070 reports against fewer than 400 in any quarter before it. Plotting it would say “business problems exploded in 2026” when it means “we switched the crawler on”. The same recency bias shades the earlier years more gently: older posts are simply harder to find. Read this as coverage, never as demand. For comparisons that do hold, use the share-shift figures below, which divide the collection bias out.

Industries by volume

Problems reported, with average severity.

  1. General Business Services3.0 sev3,349 problems
  2. Education3.3 sev2,454 problems
  3. Accounting & Bookkeeping3.2 sev2,162 problems
  4. Automotive Repair3.2 sev1,775 problems
  5. Home Services3.1 sev1,655 problems
  6. Health, Wellness, and Beauty3.3 sev1,327 problems
  7. Healthcare3.6 sev1,240 problems
  8. Software and Technology3.0 sev1,117 problems
  9. Field Service3.0 sev1,042 problems
  10. Plumbing3.0 sev989 problems
  11. Real Estate3.2 sev986 problems
  12. Trucking & Logistics3.5 sev936 problems
  13. Property Management3.2 sev913 problems
  14. Lawn Care2.8 sev806 problems
  15. Construction3.1 sev773 problems

Categories by volume

What kind of problem, regardless of industry.

  1. Compliance Management3.4 sev975 problems
  2. Diagnostics & Troubleshooting3.4 sev957 problems
  3. Repair and Maintenance Decisions3.1 sev934 problems
  4. Workflow Management3.2 sev927 problems
  5. Client Communication & Experience3.1 sev875 problems
  6. Equipment Management2.9 sev875 problems
  7. Financial Management3.2 sev822 problems
  8. Accounting & Financial Management3.1 sev698 problems
  9. Client Management3.1 sev562 problems
  10. Client Acquisition3.3 sev510 problems
  11. Marketing & Advertising3.0 sev468 problems
  12. Installation & Assembly2.8 sev452 problems
  13. Sourcing & Procurement3.1 sev412 problems
  14. Field Service Management3.0 sev410 problems
  15. Data Management3.2 sev399 problems

Where people say they would pay

Ranked by the share of problems where someone stated outright that they would pay for a fix — the strongest demand signal in the corpus, and a rare one at 3.6% overall. Industries with fewer than 50 reported problems are excluded, since a single comment would otherwise top the table.

Where industry meets problem type

The densest intersections in the corpus. A dark cell means many independent people in that industry described that kind of problem — which is exactly where a narrow, vertical product has room. Click any cell to see the underlying problems.

Number of reported problems at each industry and category intersection.
IndustryRepair and Maintenance DecisionsCompliance ManagementDiagnostics & TroubleshootingWorkflow ManagementFinancial ManagementClient Communication & ExperienceAccounting & Financial ManagementEquipment ManagementClient ManagementClient Acquisition
General Business Services1214811782511591515913975
Automotive Repair32212472422917·143125
Accounting & Bookkeeping·121213819552353·3437
Home Services119213567487571347369
Field Service994381332026288126
Health, Wellness, and Beauty·12656223605415121
Real Estate·57·20241357·6847
Plumbing194171004·7·18·8
Trucking & Logistics71091735502158511
Education·44·43634411816
Software and Technology·10152201126·1825
Healthcare·3144031526·1

Gaining and losing ground

Change in each category’s share of all reports, last 12 months against the 12 before. Share rather than raw count on purpose: total volume grew enormously as collection ramped up, so a count comparison would show everything “growing” several thousand percent and mean nothing. This is a modest signal on a small prior base — read it as a hint, not a finding.

Incumbents people complain about

Full Tool Gap Index →

What people say they are using when they describe something failing them. Product-name variants are folded together, so QuickBooks Online and QBO count once.

Tool Gap Index

Per-tool pages showing exactly what people wish each incumbent did, and the manual workarounds they have resorted to instead.

Get the raw data

Every number here is derived from an export you can download. CSV or JSONL, filtered however you like.

Figures refresh hourly. Severity, opportunity score and build complexity are language-model judgements over text, useful for ranking but not measurements — see the field dictionary for what each one actually means and how the corpus is biased.

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