Auto body shop owner struggles to manage customer expectations for repair timelines and lacks a system to proactively share progress updates and photos with customers.

Workarounds Described

• verbally promises completion date multiple times but keeps pushing it back
• relies on customer calling to ask if vehicle is ready
• promises to send photos but forgets or gets too busy

Implied Software Gaps

• Automated repair progress tracker that sends photo updates to customers without manual effort
• Customer-facing portal showing live repair status and ETA to reduce check-in calls

BodyShop StatusHub

A mobile-friendly app that lets auto body shops send automatic progress updates and photos to customers, with a shared timeline and realistic completion estimates. It reduces status-check calls and builds trust by keeping clients informed without manual reminders.