ICU nurses struggle with communication protocol when patient families ask for help directly, leading to conflict among staff and escalation with families, especially when covering nurses refuse to engage.

Implied Software Gaps

• A system to document and communicate care actions (e.g., suctioning) in real time to all team members and family

CareTeam Connect

CareTeam Connect is a mobile app that enables real-time, structured communication among ICU staff and with patient families. It allows nurses to log care events (e.g., suctioning), share updates, and request assistance without verbal confrontations, reducing misunderstandings and improving teamwork.