RetailFraud Prevention4HighOwner$ implied
Merchant loses $510 (part of $4,650 in sales) to a chargeback despite providing evidence, and receives no explanation or recourse from payment processor Square.
Square offers no meaningful chargeback protection, no transparency into evidence review, and no way to challenge bank decisions even with strong documentation like CCTV and police reports.
49
0
Opp. Score
49
Severity
4High
Willingness to Pay
implied
Added
Oct 27, 2026
Workarounds Described
- Manually compiled evidence: CCTV footage, transaction records, inventory documentation, staff witness statements, police report details
Implied Software Gaps
- Automated evidence collection and submission tool for chargeback disputes
- Real-time chargeback notification and tracking system
- Analytics to understand dispute loss reasons
App Concept
Chargeback Shield
Chargeback Shield is a fraud prevention and dispute management platform that automatically compiles and submits compelling evidence on behalf of merchants, tracks disputes in real time, and provides insights into why disputes are lost. It integrates with payment processors like Square to give small businesses a fighting chance against friendly fraud.
Key Features
- Automated evidence collection from POS, CCTV, and inventory systems
- Real-time dispute tracking and status updates
- AI-driven risk scoring to flag high-risk manual-entry transactions
- Analytics dashboard showing chargeback win rates and reasons for losses
Target Users: Small retail business owners using payment processors like Square who experience chargeback fraud
Revenue Model: $49/mo per location SaaS subscription plus a percentage of recovered chargeback amounts
Existing Solutions Mentioned
Square
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