Carrier no longer offers phone tech support for air cooled chillers under 25 tons, forcing service calls at billable rates even for password issues.

Manufacturer eliminated phone tech support for small chillers, but purpose-built remote diagnostic software could replace the need for onsite visits.

Severity

4High

Willingness to Pay

implied

Added

May 29, 2026

App Concept

ChillerConnect Remote Diagnostics

A cloud-based remote diagnostics and support platform for HVAC chillers. It allows manufacturers and service companies to securely access chiller data, reset passwords, and troubleshoot issues remotely, eliminating the need for costly onsite visits for minor problems.

Key Features

Secure remote chiller access and password reset
Real-time diagnostic data streaming
Tiered support queues (self-service, chat, remote technician)
Integration with BMS and common chiller controllers

Target Users: HVAC service companies and chiller manufacturers with fleets of small to medium commercial chillers (25-150 tons)

Revenue Model: $199/month per chiller for remote access and diagnostics; additional $99/hour for remote technician-assisted troubleshooting

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