A certified nursing assistant (CNA) faces unclear policies on whether CNAs can give shift report to each other and what constitutes 'looking at orders' in Epic, leading to workflow confusion and potential inconsistent enforcement.

Workarounds Described

• CNAs give each other report verbally, avoiding mention of orders despite needing that information
• CNAs navigate Epic without clear guidance on which tabs are off-limits
• CNAs wait 1-2 hours for RN to give report, causing delays in time-sensitive tasks like blood sugars

Implied Software Gaps

• Role-based EHR access that automatically filters orders and care data based on CNA scope of practice
• Standardized digital CNA handoff tool that includes only non-order patient information
• Policy clarification module that turns ambiguous hospital rules into interactive decision trees

CNA Workflow & Compliance Assistant

A mobile and desktop app that clarifies CNA-specific policies, role-based Epic access guides, and structured shift handoff tools. Integrates with EHRs to surface only CNA-relevant orders in a compliant manner, eliminating confusion about what can be viewed and communicated.