The admin system (estimating, invoicing, follow-up) was undocumented and dependent on the owner's memory, making it non-transferable to new hires.

Workarounds Described

• uses notes app and QuickBooks and memory to track estimating, invoicing, follow-up

Implied Software Gaps

• Integrated contractor management software that replaces fragmented notes, QuickBooks, and memory with a single system for estimating, invoicing, and follow-up with automated workflows and role-based access

ContractorOS

All-in-one contractor management platform that combines estimating, invoicing, follow-up, and job documentation into a single system with role-based access and automated workflows, so the business can run without the owner's constant involvement.

Existing Solutions Mentioned