Bookkeeping for store credit redemptions in QuickBooks Online is inconsistent and error-prone because the credit is treated as a discount rather than a liability drawdown, leading to potential double-counting or misstated revenue.

QuickBooks Online does not natively support store credit as a liability; it automatically nets the credit as a discount against revenue, which fails when the liability was booked separately. No automated reconciliation between issuance and redemption across periods.