Auto repair shop struggles to balance customer desire for low-cost repairs with thorough diagnostics under a flat-rate repair compensation model.
Flat rate for repairs disincentivizes thorough diagnostic work and thorough repairs, leading to missed issues and customer dissatisfaction, but no software solution bridges the gap between customer cost expectations and proper repair completeness.
DiagFlow Complete
DiagFlow Complete is a diagnostic and repair management platform that separates diagnostic time from repair time billing. It provides transparent, itemized estimates that show diagnostic fees and repair quotes separately, while guiding technicians through a standardized diagnostic checklist to ensure thoroughness. Customers see the value of diagnostics and approve optional repairs via the app.
- Separate diagnostic time tracking and billing from repair flat-rate pricing
- Standardized diagnostic checklist with guided workflows for thoroughness
- Customer-facing estimate breakdown showing diagnostic fee and repair options
- Integrated photo and video documentation for each diagnosed issue
Existing Solutions Mentioned
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