A user in Sweden is unable to access critical services like banking, payments, and gym entry because they refuse to use smartphones tied to Apple or Google's terms of service, and privacy-focused alternatives are not officially supported.
Existing mobile operating systems (Apple iOS, Google Android) require agreeing to terms of service the user finds unacceptable for privacy reasons. Alternative privacy-focused operating systems like /e/OS are not officially supported by critical local services (e.g., BankID, Swish), making their use risky and unreliable.
Workarounds Described
- staying without a smartphone
- using BankID on a computer (which is not widely supported)
- paying with cash when possible
- avoiding places that are Swish-only or cash-free
Implied Software Gaps
- A mobile authentication system that supports a wider range of privacy-oriented operating systems beyond just Apple and Google.
- A universal payment system that is OS-agnostic and does not require proprietary mobile app access.
- Digital access solutions for services (like gym entry) that are compatible with non-mainstream mobile platforms or offer non-smartphone alternatives.
Digital Access Freedom
A lobbying and advocacy platform dedicated to promoting digital inclusion and privacy-compliant access to essential services. It would work with regulators and service providers to ensure support for diverse, privacy-focused mobile platforms beyond the Apple/Google duopoly.
- Regulatory advocacy and policy drafting
- Partnership building with service providers (banks, healthcare, gyms)
- Certification program for privacy-focused OS compatibility
- Public awareness campaigns
- Legal support for digital access rights
Existing Solutions Mentioned
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