An HVAC company under new management is suffering from poor dispatch and scheduling decisions, unrealistic workload, broken commission tracking, and dysfunctional communication, leading to overworked techs, high callback rates, and low morale.

Workarounds Described

• Techs skipped lunch and used drive time to head home while staying on the clock
• On-call techs had to check every group chat message to see if it was a service call
• Commission was manually tracked and often underpaid
• A tech tucked his work shirt into his waistband until leaving the shop to avoid wearing it while collecting parts

Implied Software Gaps

• Mobile app for field technicians to manage lunch and drive time efficiently while maintaining accurate time tracking
• Dedicated on-call communication system that separates urgent service calls from non-work group chat messages
• Automated commission calculation and reporting tool that ensures accurate payment and transparency
• Policy enforcement feature for uniform compliance tracking with photo capture and automated reminders

DispatchFlow Scheduler

An all-in-one field service management platform for HVAC companies that optimizes scheduling, tracks commissions accurately, and separates urgent on-call notifications from general communications. It reduces callback rates by matching techs to jobs based on skills and location.