Home ServicesUser Experience3MediumField Technician
Removing the customer's address from the job screen in the latest update makes it less convenient to see the address and set on the way.
The software update removed a key piece of information from the main screen, forcing extra taps to view the address.
34
0
Opp. Score
34
Severity
3Medium
Willingness to Pay
none
Added
May 27, 2026
Workarounds Described
- Taps on customer's picture or name to view address instead of seeing it on main screen
Implied Software Gaps
- Job screen should display customer address and 'set on the way' option without requiring additional taps
App Concept
FieldView Dashboard
A field service management app that keeps critical job details, like customer address and dispatch actions, always visible on the main screen. It prioritizes one-tap access to common tasks like setting 'On the Way' without extra navigation.
Key Features
- Persistent job details bar showing address, customer name, and status
- One-tap 'On the Way' button without drilling into menus
- Customizable screen layout for job details
- Rapid update response based on user feedback
Target Users: Field service technicians and dispatchers in home services and field service industries
Revenue Model: $29/mo per user SaaS subscription with a 14-day free trial
Existing Solutions Mentioned
Housecall Pro
Part of App Idea
Removing the customer's address from the job screen in the latest update makes it less convenient to see the address and set on the way.Want to go deeper?
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