A banking app has poor fraud detection, blocking legitimate transactions while letting fraudulent ones pass, and provides terrible support with no provisional credit during a 120-day fraud investigation.

Workarounds Described

• cancelling card to stop fraud instead of blocking vendor
• manually instructing bank to send new card
• waiting 120 days for fraud investigation

Implied Software Gaps

• Ability to block specific vendors from charges without cancelling card
• Immediate provisional credit while fraud is investigated
• Effective fraud detection that distinguishes normal from abnormal transactions

FraudShield Banking

FraudShield Banking is a mobile-first business banking app that uses AI-driven fraud detection to differentiate between routine expenses and suspicious charges. It offers real-time alerts, vendor whitelisting/blacklisting, instant provisional credits, and US-based fraud specialists who resolve issues within 48 hours.

Existing Solutions Mentioned