The hospice liaison receives late referrals and faces pressure from hospital staff to meet with families who are not ready, leading to poor communication, patient suffering, and blame on the hospice team.

Workarounds Described

• Messaging the care team through basic text/email to relay family unreadiness
• Relying on personal relationships with attending physicians to get heads-up about referrals

Implied Software Gaps

• Automated referral alerts and family communication hub to replace ad-hoc messaging
• Provider engagement tools that prompt timely goals-of-care conversations

HospiceBridge

HospiceBridge is a communication and referral management platform that enables hospital staff to initiate early palliative and hospice consults, tracks patient readiness and family engagement, and provides real-time updates to all parties. It improves care coordination, reduces delays, and ensures appropriate symptom management.