An auditor has no billable work due to client delays but must still fill out timesheets, creating uncertainty about how to properly record non-working hours without risking employment.

Workarounds Described

• Entering hours as 'admin' on timesheet
• Entering hours to client as 'miscellaneous' with note 'waiting for client'

Implied Software Gaps

• Timesheet system with pre-defined categories for non-billable client waiting periods
• Automated workflow that alerts schedulers when employees have idle time due to client dependencies

IdleTime Manager

A specialized timesheet app for professional services that intelligently categorizes non-billable hours during client delays or work gaps. It provides clear, compliant time entry options for administrative, waiting, or training periods with automated notifications to managers and schedulers when employees have capacity. Unlike generic time tracking tools, it addresses the specific anxiety of professionals who need to account for time when client work is unavailable.