Trucking business owner is stuck in an endless error loop filing IFTA quarterly fuel tax returns on the new NJ mCarrier portal, wasting hours with customer service and still unable to complete submission despite zero tax owed.

Workarounds Described

• Called and emailed customer service multiple times
• Waited on hold for almost 2 hours
• Re-entered all numbers rounded to whole numbers manually after rep advice
• Submitted return multiple times to check for revision message

Implied Software Gaps

• A tool that validates IFTA data formatting before submission to prevent state portal errors
• A dashboard that interprets state-specific warnings and guides corrections without needing to call customer service
• A document management system that tracks portal interactions and error codes to streamline support requests

IFTA FileFix

IFTA FileFix is a web-based assistant that pre-validates IFTA return data against state portal rules, catches rounding and formatting issues before submission, and guides users through the exact steps to avoid error loops. It also logs and documents submission attempts to support escalation to customer service without endless phone calls.