Customer-facing team lacks a centralized, accessible knowledge base for pricing, schedules, and customer notes, causing disruptive cross-questioning during phone calls.

Workarounds Described

• asks out loud or in Teams 'did someone talk to customer? What did you tell them?'
• uses a shared doc with pricing that has been outgrown

Implied Software Gaps

• Centralized knowledge base with instant search for customer-specific details and policies
• Automatic capture and retrieval of customer interaction history without manual documentation

InfoHub Dispatch

A centralized knowledge base and customer interaction hub designed for multi-service companies. It provides instant access to pricing, schedules, service areas, and customer notes, reducing call interruptions and empowering every team member to answer questions confidently.

Existing Solutions Mentioned