AP teams still manually manage shared email inboxes with ad hoc rules, leading to inefficiency, duplicate work, and lack of accountability.

Workarounds Described

• One person processes everything and passes items on
• Split mailbox alphabetically or by entity
• Team members randomly process emails, risking duplication
• Using rules and subfolders to sort emails

Implied Software Gaps

• Automated routing of invoices to specific team members based on vendor or entity
• Duplicate email detection to prevent double work
• Shared visibility into email processing status and assignment
• Workload balancing tools for AP inbox management

InvoiceFlow Inbox

A shared inbox automation tool that classifies and routes supplier invoices to the right AP team member based on vendor, entity, or workload. It prevents duplicate work, tracks progress, and integrates with major AP systems.