Staff recognition for patient compliments is misattributed when the compliment does not name the specific staff member, causing unrecognized work and missed morale boosts for non-nursing staff.

Workarounds Described

• Someone looked up the discharge nurse and used that name to attribute the compliment
• Manager manually gathered supplies and asked staff to identify who helped the patient

Implied Software Gaps

• Automated staff attribution system using scheduling and assignment data
• Intake form for staff to self-report notable patient interactions for future matching

KudosMatch

KudosMatch is a staff recognition app that matches anonymous patient compliments to the correct staff members using shift schedules, patient assignments, and smart descriptions. It ensures every team member gets the credit they deserve, boosting morale and retention.