Real estate agent is not receiving phone calls, push notifications, or lead alerts from Zillow Premier Agent and Follow Up Boss, causing missed leads and a significant loss of potential business.
The integration between Zillow and Follow Up Boss is failing to reliably deliver phone calls and notifications to the user's mobile device. Despite correct configuration (numbers saved, no DND, no blocking), alerts are missed, indicating a systemic issue with call routing or notification delivery that neither platform's support has been able to resolve.
Workarounds Described
- saves Zillow and Follow Up Boss numbers in favorites to avoid blocking
- checks phone settings manually (DND, unknown call silencing)
- relies on Follow Up Boss support to fix extra phone number issue
Implied Software Gaps
- Automated lead delivery health check that verifies phone numbers and notification settings across Zillow and Follow Up Boss
- Push notification send confirmation with fallback SMS alerts when push fails
- Lead attempt supervision dashboard showing a live feed of all call attempts and their status
LeadAlert Guardian
LeadAlert Guardian is a monitoring and failover service that ensures real estate agents never miss a lead call by integrating with Zillow and Follow Up Boss. It continuously verifies lead delivery, provides instant multi-channel alerts (SMS, email, app push), and automatically escalates to a backup line if the agent's phone does not pick up, guaranteeing lead connection.
- Real-time monitoring of all incoming Zillow lead calls and Follow Up Boss events
- Automatic failover to a secondary number or live answering service if agent misses the call
- Integration with Zillow and Follow Up Boss with just OAuth (no extra numbers needed)
- Detailed logs and alerts for every lead attempt, including phone call status and app notifications
- Weekday/weekend smart routing based on agent's availability settings
Existing Solutions Mentioned
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