Need a website form fill and live chat system that can route sales and support separately, auto-assign leads via round robin with timeout overflow, differentiate inboxes for forms and chats, send form responses from rep's email, and provide desktop and mobile notifications.

Freshchat was hard to understand during demo, and likely doesn't support all desired features like round robin with timeout, separate inboxes, and rep email responses out of the box.

Severity

4High

Willingness to Pay

implied

Added

May 13, 2026

App Concept

LeadRoute Pro

A unified chat and form lead management platform that intelligently routes inquiries based on type, auto-assigns via round robin with timeout overflow to a shared pool, and keeps forms and chats in separate inboxes. Reps respond from their own email, get desktop and mobile notifications, and see full lead ownership at a glance.

Key Features

Smart routing: visitors choose sales or support, chats go to respective teams
Round robin auto-assignment for contact forms with 10-minute timeout and overflow pool
Separate inboxes for forms and chats to avoid confusion
Reply from rep's email with real inbound threading
Desktop push notifications and mobile app with ownership view

Target Users: Sales-driven small businesses and startups (2-20 reps) in any industry that needs to qualify and respond to website leads quickly

Revenue Model: $49/mo per team (up to 5 users) SaaS subscription, $99/mo for unlimited users, with a 14-day free trial

Existing Solutions Mentioned

Freshchat

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