Toast's point-of-sale system has a non-neutral prompt that discourages turning off Uber Eats, showing bias toward one platform over others.

Toast's settings lack neutral, unbiased controls for managing third-party delivery platforms; the system actively promotes one platform (Uber Eats) over others, which can interfere with operator autonomy.

Severity

2Mild

Willingness to Pay

none

Added

May 20, 2026

App Concept

Neutral Delivery Manager

A POS add-on that provides a completely neutral interface for managing third-party delivery platforms (Uber Eats, DoorDash, Grubhub, etc.) without promotional bias. It gives operators full control to enable/disable each platform independently, along with real-time commission cost comparisons, so they can make decisions based on their own business needs.

Key Features

Unbiased toggle UI for each delivery platform with no promotional nudges
Side-by-side commission and fee comparison for all integrated platforms
Scheduling: set automatic platform availability by day/time
Performance dashboard showing orders, revenue, and customer ratings per platform

Target Users: Restaurant owners and managers using Toast or other POS systems who want unbiased control over their third-party delivery integrations.

Revenue Model: $9.99/month per location subscription; enterprise pricing for multi-location chains

Existing Solutions Mentioned

Toast POSUber Eats

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