An LPN in an assisted living facility struggles to obtain clear, written orders from management and visiting nurses, forcing her to demand proper documentation and defend her clinical decisions without support.

Workarounds Described

• Requests orders verbally and follows up via phone or in-person to get written confirmation
• Documents all actions thoroughly in patient charts to protect herself

Implied Software Gaps

• A digital order request system that routes to providers for approval and automatically updates MAR/TAR
• Real-time documentation tool that captures interventions and communications for liability protection

OrderSnap

OrderSnap is a mobile app for nurses to request, capture, and confirm verbal orders instantly. It allows nurses to send order requests to providers, who approve with e-signature, ensuring compliance and reducing liability. The app also logs all communications and flags incomplete orders.