Restaurants lose money from delivery app refund fraud because there is no reliable way to prove that specific food items were packed and handed off for delivery, leading to chargebacks they cannot dispute.

Workarounds Described

• Manager refuses refunds outright due to constant scamming, lacking proof to differentiate legitimate claims
• Current process relies on trust and verbal disputes without any itemized packing verification

Implied Software Gaps

• Automated packing verification system that captures and timestamps each item as it's bagged for delivery
• Integration with delivery platforms to automatically submit packing proof and block fraudulent refunds

PackProof ScanLog

A lightweight hardware-software system that creates a verifiable audit trail for every packed delivery order. Kitchen staff scan item-specific barcodes at the packing station, generating a timestamped digital log tied to the order ID. This record is automatically attached to the delivery platform order, providing irrefutable proof that items were prepared and packed, eliminating refund fraud and disputes.