Staff repeatedly forget what documentation is needed to issue vendor payments, wasting time on redundant explanations.

Workarounds Described

• repeatedly verbally explaining payment requirements
• considering posting a physical FAQ sign

Implied Software Gaps

• a system that digitally displays payment submission requirements and tracks completion status

PayFlow Guide

A simple, visual dashboard that standardizes and communicates payment requirements across the organization. Users see exactly what documents (e.g., invoice, PO, approval) are needed for each payment type, reducing repeated questions and errors.