Pharmacy technicians struggle to accurately identify patients and handle patient confusion about insurance co-pays.

Workarounds Described

• uses date of birth to differentiate patients
• relies on asking patients to call insurance to resolve co-pay disputes

Implied Software Gaps

• Patient identification system that uses multiple data points beyond name and DOB
• Automated co-pay explanation tool that displays insurance change reasons to patients

PharmID Verify

PharmID Verify is a patient identification and insurance communication tool that uses additional identifiers (e.g., address, phone number, or unique patient ID) to reduce mix-ups. It also provides an easy-to-read screen or printed handout explaining co-pay changes due to insurance switches, reducing patient confusion and technician frustration.