Clinical nursing staff lack effective ways to educate patients on appropriate versus inappropriate use of patient portal messaging, leading to potential misuse and increased workload.

Workarounds Described

• reads medical literature and researches on PubMed and other pages to find education methods
• asks colleagues on online forums for real-world measures

Implied Software Gaps

• Built-in patient education module within patient portals that teaches appropriate messaging habits
• Analytics or reporting tool that identifies misuse patterns and prompts nurse intervention

PortalSavvy Patient Messaging Guide

A patient messaging augmentation tool that integrates with existing patient portals to provide just-in-time education on appropriate message topics, urgency levels, and alternative resources. It reduces non-urgent messages by guiding patients to self-service answers while allowing nurses to customize educational content.