A nurse in long-term care is constantly interrupted by CNAs yelling her name across the hall for non-urgent requests, causing stress and disrupting medication administration and treatments.

Workarounds Described

• CNAs scream the nurse's name from across the hallway to get attention
• Nurse verbally responds or leaves current task to address non-urgent requests

Implied Software Gaps

• A silent, hands-free communication system that allows staff to send prioritized requests without disrupting workflow
• A tool to distinguish between urgent and non-urgent messages to reduce unnecessary interruptions

QuietCall

A hands-free communication app for long-term care staff that replaces shouting with discreet, prioritized messaging. CNAs can send non-urgent requests (like Tylenol) as low-priority messages, while true emergencies trigger loud alerts, reducing noise and stress.