HVAC business owner needs to automate Google review requests but cannot filter out negative reviews before they go live, risking damage to reputation.

Existing CRM and accounting software can trigger review requests but lack a built-in satisfaction check to route only happy customers to Google, so owners risk negative reviews being posted publicly before they can address issues.

Severity

3Medium

Willingness to Pay

implied

Added

May 9, 2026

Workarounds Described

manually triages feedback before sending review link
sends internal satisfaction check first

Implied Software Gaps

Software that automatically triages customer feedback before sending review requests

App Concept

ReviewFilter Pro

ReviewFilter Pro is a smart review management platform for field service businesses that integrates with existing CRMs and accounting software. It sends an automated satisfaction survey after job completion, and only routes 5-star responses to Google review requests, while low scores trigger an internal alert for the business owner to resolve the issue before any negative review goes public.

Key Features

Automated post-job satisfaction survey via SMS or email
Smart routing: 5-star responses get Google review link; lower scores trigger internal notification
Seamless integration with popular field service CRMs and accounting software
Real-time dashboard to monitor customer satisfaction and review flow

Target Users: Small to mid-size HVAC, plumbing, electrical, and other field service business owners and office managers

Revenue Model: $29/mo per user SaaS subscription with a 14-day free trial

Existing Solutions Mentioned

CRMaccounting software

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