Small business owner is losing legitimate customer reviews on Yelp and Google, causing a drop in inquiries and reputation damage.

Workarounds Described

• Manually collects contracts, invoices, and emails to prove review authenticity to platforms
• Reaches out to Yelp support multiple times with no resolution
• Asks some customers to review, while others review unsolicited

Implied Software Gaps

• Automated verification of customer relationship to prevent false filtering
• A system to appeal and recover legitimate reviews with minimal effort
• An independent platform to securely store and display all customer reviews, bypassing platform algorithms

ReviewSafe Reputation Shield

A platform that helps small businesses protect and showcase authentic customer reviews, independent of third-party platform algorithms. It provides a verified review collection system and automatically archives reviews to prevent loss, while also displaying them on a customizable business profile page that can be linked to from Yelp, Google, and social media.

Existing Solutions Mentioned