Amazon DSP drivers are overwhelmed by excessive package volumes due to one-day shipping, leading to unsafe practices like peeing in bottles and fear of being written up for returning packages.

Workarounds Described

• peeing in bottles
• scolded when we bring back packages
• written up for returning packages

Implied Software Gaps

• Workload management software that caps daily package volume per driver based on human need metrics
• Route optimization that accounts for mandatory break times
• Exception handling system that flags return packages for legitimate reasons (e.g., unsafe access) rather than penalizing drivers

RouteBalance

A route optimization and workload management platform that adjusts delivery volumes based on human factors like route density, traffic, and mandated breaks. It integrates with DSP dispatch systems to set realistic package limits and driver schedules, eliminating the need for unsafe shortcuts.