ER nurses underreport patient assaults and feel unsupported when reporting, contributing to a culture that tolerates violence.

Workarounds Described

• Nurses manually documenting only severe assaults due to cumbersome reporting processes
• Nurses relying on personal judgment and informal peer advice to decide whether to report
• Nurses calling police directly, facing discouragement from officers

Implied Software Gaps

• An easy-to-use incident reporting platform that reduces friction in documentation
• A decision support tool that encourages consistent reporting regardless of severity
• A direct integration with law enforcement that ensures reports are taken seriously

SafeShift Incident Reporter

A mobile and desktop app that enables healthcare workers to securely document workplace violence incidents with guided forms, photo/video evidence capture, and automatic escalation to supervisors and law enforcement. It provides analytics to identify high-risk patterns and includes legal resources to support prosecution, reducing underreporting and improving safety culture.