Nursing facility staff lack a clear protocol and support system for responding to patient violence, leading to delayed response, unsafe conditions, and staff injury.

Workarounds Described

• CNA assigned as 1:1 without training on managing combative patients
• Relied on untrained staff and other patients to attempt to calm the patient verbally
• No formal mechanism to summon help; staff physically intervened themselves

Implied Software Gaps

• Mobile duress alert system to notify trained responders instantly
• Digital de-escalation guidance accessible at the point of care
• Automated incident reporting and escalation to management

SafeStaff Response

A mobile and desktop platform that equips skilled nursing facilities with real-time violence response protocols, one-touch alerts to trained responders, and streamlined incident reporting. It ensures rapid, coordinated action and protects staff from harm.