Septic inspection and repair process was expensive and stressful due to failure to diagnose a clogged pump impeller before recommending unnecessary drain field work.
Septic inspectors lack systematic diagnostic protocols, often jumping to expensive repairs (digging up drain field) instead of checking simpler, cheaper causes like a clogged impeller. There is no software or checklist ensuring thorough step-by-step troubleshooting.
Workarounds Described
- inspector checks impeller manually only after jetting shows no improvement
- paper or digital report lacks diagnostic sequence
Implied Software Gaps
- Diagnostic decision-support app that enforces logical troubleshooting order to prevent unnecessary expensive repairs
SepticSleuth
SepticSleuth is a mobile diagnostic decision-support app for septic inspectors and homeowners. It guides inspectors through a logical troubleshooting flowchart, ensuring common issues like clogged impellers are checked before recommending costly excavation. It centralizes inspection data, photos, and history to avoid unnecessary repairs.
- Step-by-step diagnostic flowcharts covering all septic system components
- Photo capture and annotation for each inspection step
- Automatic report generation with timestamped evidence
- Customer portal for viewing inspection history and results
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