Service-side employee is confused by accounting practice of treating outside vendor services as inventory items in Business Central, leading to extra manual steps and inability to close purchase orders.

Workarounds Described

• Changes non-inventory item to inventory item on purchase order, then receives it manually
• Creates separate $0 order to remove the artificially received inventory item

Implied Software Gaps

• Ability to post third-party service costs directly to sales orders without inventory receipt
• Automated drop-ship workflow for service items without physical inventory tracking

ServiceFlow Cost Bridge

An add-on for Dynamics 365 Business Central that enables non-inventory service items to be drop-shipped or costed directly to sales orders without inventory handling. It automates the flow of third-party service costs to repair orders, eliminating manual inventory adjustments and $0 orders. This bridges the gap between ERP and service operations.

Existing Solutions Mentioned