Nurses lack clarity on responsibility for admitting a patient arriving close to shift change, especially when a non-assigned nurse took the phone report but did not see the patient.

Workarounds Described

• verbally negotiating responsibilities based on unwritten unit norms
• giving handoff without seeing the patient after taking phone report

Implied Software Gaps

• Role-based task assignment system that triggers admission checklist based on patient arrival time relative to shift change

ShiftSafe Handoff

ShiftSafe Handoff is a clinical workflow app that defines and assigns admission tasks and handoff responsibilities based on patient arrival time relative to shift change. It ensures every step (room prep, telemetry hookup, assessment, report) is assigned to the correct nurse, reducing disputes and improving patient safety.