Excessive password complexity requirements prevent users from creating and remembering a password, causing frustration and blocking app access.

Workarounds Described

• tried 5 different passwords that included all possible characters
• compared to bank password requirements as a benchmark

Implied Software Gaps

• Password validation that accepts passphrase-style or moderately complex passwords instead of only highly random ones
• Alternative authentication options (e.g., passkeys, magic links) to bypass password complexity entirely

SmartPass Onboarding

SmartPass Onboarding replaces rigid password rules with adaptive strength scoring and alternative authentication. It uses real-time feedback to guide users toward acceptable passwords without blocking reasonable attempts, and offers passkeys or biometric options to eliminate password frustration. This reduces drop-off during sign-up and improves user satisfaction.