Nurses are being forced to handle MyChart password reset calls from patients, requiring extensive training and dual documentation, which distracts from patient care.

MyChart's password reset process is not user-friendly, forcing patients to call for help, and the hospital's IT department is understaffed, leading to a burdensome workaround for nursing staff.

Severity

4High

Willingness to Pay

implied

Added

Jun 24, 2026

Workarounds Described

Nurses complete 48 online training modules to learn how to help patients reset MyChart passwords
Nurses fill out both a paper and online form after each call
Calls are recorded and audited for discrepancies

Implied Software Gaps

Automated self-service password reset tool that removes the need for human intervention

App Concept

SmartPass Reset

A self-service password reset tool for MyChart that uses biometric verification and SMS-based authentication, eliminating the need for phone support. Patients can reset passwords in under a minute without calling anyone, reducing IT support costs and freeing nursing staff for clinical duties.

Key Features

Biometric login (fingerprint/face) as backup
SMS-based one-time code for password reset
Automated guidance with voice prompts for accessibility
Integration with MyChart API for seamless user experience

Target Users: Healthcare IT administrators and C-suite executives in hospitals and health systems that use MyChart and face high volumes of password-reset calls.

Revenue Model: $0.50 per successful password reset transaction, billed monthly to the healthcare provider

Existing Solutions Mentioned

MyChart

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